Kids.com.au?

[tuanng]

I'm the retard that "won" this name which I thought was kids.com.au - ( listed as Klids.com.au ) - especially when the domain was ordered so high in their list??

Before drop time, I tried to contact them to retract the bid but all I could find ( from google, not their site ) was a number for netregistry, which owns netfleet, spoke to a guy and said he cant help, I have to talk to netfleet, and he didnt have a number either, just the support@ email. Knowing that they won't reply until the auction is over, I sent them an email anyway.

This is what I got from them today:

--
Our company policy is to never retract bids. I will check and see if I can lower the bid amount on the invoice so you would have bid only $10 higher than previous bidder - I wouldn't be able to reverse the registration of the domain though.
---

Surely, no one else would have bidded more than 10 ( if any ) for this domain, anyone bid anything higher probably thought it was kids.com.au too.

Any lawyers in here? I would rather pay the $1500 to a lawyer than to netfleet.

 

[tuanng]

( listed as Klids.com.au ) = ( listed as Klds.com.au )

 

[xwdomains]

Can never retract bids due to company policy

seems legit....

yep I would be contacting a lawyer

interesting read:

http://en.wikipedia.org/wiki/Misleading_or_deceptive_conduct

and yes

there is a l lawyer in here:

https://www.dntrade.com.au/members/cooper-mills-domainlawyer.html

good luck hopefully netfleeet refunds if not go to your bank and do a chargeback

 

[findtim]

don't "knee jerk " to a lawyer, we all know each other so best to continue with contacting NF

tim

 

[helloworld]

Problem with a chargeback is obvious that you might black ban yourself from future regs. I really think Netfleet should come to the table here.

 

[tuanng]

Can never retract bids due to company policy

It's a fair policy. But given it was a mistake due the similarities in the words and use of their fonts, and not a change of mind.

Problem with a chargeback is obvious that you might black ban yourself from future regs. I really think Netfleet should come to the table here.

I haven't been charged yet ( need to update my card details ) - however, if they do charge me for this, I'll never use them again anyway, so I don't care about the ban. I catch with them quite often, they'll lose more than the $1500 if I stop buying from them.

 

[FirstPageResults]

Seems pretty harsh considering:

3. DOMAIN NAME GRACE PERIOD

3.1 There is a 3 calendar day grace period during which a new domain name registration can be deleted, or a renewal cancelled, with immediate effect and the registration or renewal fee will be refunded to the registrar.

http://www.auda.org.au/policies/current-policies/2010-01/

 

[Ashman]

Would we really expect anything less from Netfleet given their track record on screwing their customers?

 

[snoopy]

I'm the ****** that "won" this name which I thought was kids.com.au - ( listed as Klids.com.au ) - especially when the domain was ordered so high in their list??

Before drop time, I tried to contact them to retract the bid but all I could find ( from google, not their site ) was a number for netregistry, which owns netfleet, spoke to a guy and said he cant help, I have to talk to netfleet, and he didnt have a number either, just the support@ email. Knowing that they won't reply until the auction is over, I sent them an email anyway.

This is what I got from them today:

--
Our company policy is to never retract bids. I will check and see if I can lower the bid amount on the invoice so you would have bid only $10 higher than previous bidder - I wouldn't be able to reverse the registration of the domain though.
---

Surely, no one else would have bidded more than 10 ( if any ) for this domain, anyone bid anything higher probably thought it was kids.com.au too.

Any lawyers in here? I would rather pay the $1500 to a lawyer than to netfleet.

I'd go at them pretty hard, because they would 100% know that the listing looks like kids.com.au and that the bidders wouldn't have known. The name itself is worthless I would say.

First thing I thought of legally was misleading and deceptive conduct or perhaps some kind of false advertising claim in terms of how the listing looks. If you are not planning on using them again I'd tell them you are going to file a dispute with your bank unless they refund ASAP.

If you are going to use them again I'd probably hound them for the next week. I'd also look at filing a dispute with consumer affairs in your state, most business hate getting chased by government bodies and will often "see things with more clarity" when they've got someone from a govt department onto them as well. That is going to cost nothing versus using lawyers, just depends on whether the consumer affairs people can follow it,

eg

http://www.consumer.vic.gov.au/shopping/refunds-and-returns/refunds-repairs-and-replacements

Keep a good record of all correspondence.

 

[findtim]

Problem with a chargeback is obvious that you might black ban yourself from future regs. I really think Netfleet should come to the table here.

black ban seems silly in this particular case, i seem to remember a few instances where NF have been able to change their mind so that email response from them in harsh given the amount of threads in the past on DNT about this exact problem.

before the nf tender system there is one instance on a dnt thread that suggests the guy accidentally added an extra zero to his bid and nf negotiated with the under bidder, there is another one where the top bidder claimed they didn't mean to bid and nf contacted the underbidder to make the sale.

so given those lessons if i was nf i would not make the sale, what i would do is go back into the logs and ask the top bidder " do you want to pay for the domain" , if they say no then let them out of the deal, then go to the underbidder and ask " do you want the domain" if they say no then ok because they got fooled as well, and keep going down until you get the the person that wanted to buy KLDS......... if you can find one.

THEN, nf, post on here that you do have a problem and "caveat emptor" is not part of your marketing strategy and change that font problem.

tim

 

[findtim]

as snoopy said

Keep a good record of all correspondence.

"copious notes" i had a problem with brissie council 15 years ago and i typed what they said on the phone to me and in the end they fixed the issue because i read back to them what they had said 3 months earlier, so not just correspondence but record words over the phone.

and we all have to remember that this could happen to any of us with this font issue.

tim

 

[helloworld]

Seems pretty harsh considering:



http://www.auda.org.au/policies/current-policies/2010-01/

This.

Call AUDA. I've spoken to John before and he seems to know his stuff backwards and has put Aussie HQ in their place when I wanted to change some registrant details and they tried to charge $80 when it was supposed to be free.

 

[asantha]

Can never retract bids due to company policy

seems legit....

But in the current system bid does not effect to any other.

 

[findtim]

But in the current system bid does not effect to any other.

good point

tim

 

[findtim]

found it,
https://www.dntrade.com.au/netfleet-com-au/5196-domains-0-a.html

its a REALLY good thread to read, should be a MUST for newbies i think .

i was amazed that it was a 2012 thread

tim

 

[Joel]

This is what I got from them today:

--
Our company policy is to never retract bids. I will check and see if I can lower the bid amount on the invoice so you would have bid only $10 higher than previous bidder - I wouldn't be able to reverse the registration of the domain though.
---

This is truly poor form by NetFleet. It's deception plain and simple.

They absolutely could have reversed the registration as per auDA policy, they simply chose not to.

All this would have been avoided had they been using a serif font!

 

[asantha]

tuanng, how did you go? hopefully you did not pay,

 

[tuanng]

tuanng, how did you go? hopefully you did not pay,

I haven't paid, but they're not retracting the bid, and issued the final invoice, stating that if I don't pay, it'll be passed onto collection agencies.

 

[findtim]

I haven't paid, but they're not retracting the bid, and issued the final invoice, stating that if I don't pay, it'll be passed onto collection agencies.

nothing to do with me but i advised a client on this the other day
http://www.accc.gov.au/consumers/co...epair-replace-refund#replacements-and-refunds

not sure if it has anything to do with auctions though !!

i actually posted the link instead of PM'ing it so NF and others can read it not for domains but for general knowledge, i think it has notihing to do with auctions but someone may find something???

in then END i am sure this issue it will be NOTED along with all the others.

next step will be that anyone that speaks out about there business techniques will be bared from bidding, thus nobody does speak out.

HEY... its a game and we currently have 1 referee ! and referee's call the shots or send you off the field !!!

bugger

tim

 

[sasha]

It is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales.

Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

You're actually entitled to a refund as the goods in this case "the domain was clearly advertised as "kids.com.au and is unfit for the purpose" and under the Australian Consumer Law, you have certain rights to cancel a service.

http://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service

If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service contract, when it is:

1. provided with an unacceptable level of care and skill
2. unfit for the purpose you asked for
3. not delivered within a reasonable time when there is no agreed end date.

You can also ask for compensation for damages or loss caused by the problem.