LOL, i had to ring crazyD today , i dislike ringing them ! , anyway, i was frustrated and the person answered after 10 minutes on hold and a nice friendly voice, and i said: " i have a BIG problem " which was then followed by the person simply hanging up on me ! beep beep beep beep.
needless to say i rang back and didn't start the conversation with that opening line ! and also i must say that this next person was VERY helpful with my problem.
tim