Netfleet system outage 2012-02-01

[AnthonyP]

"Due to technical issues Netfleet will not be available today (Feb 1 2012). We will send more information to registered users shortly."

We will not be participating in the drops today, but are confident that we will be operational again for tomorrows drops. We will update you once we are operational again.

 

[payattention]

What a load of unnecessary trouble for you guys :\

 

[johno69]

Big news, I hope all ends up safe and well.

 

[nina]

I just got the email of the security breach - *sigh*
I would think others did too.

Nina

 

[ScottNugent]

Wow, quite a saga

 

[neddy]

"Due to technical issues Netfleet will not be available today (Feb 1 2012). We will send more information to registered users shortly."

We will not be participating in the drops today, but are confident that we will be operational again for tomorrows drops. We will update you once we are operational again.

Sorry to hear this Anthony - hope everything gets sorted out quickly.

Quick question. Please forgive me because I'm not very technically minded, but is any other part of the NetRegistry group affected by this? Aren't you in the same building and share infrastructure? Or is it all separate?

I'm just worried about the security of my domains that were won on Snapper and then automatically shifted to the special associated NetRegistry account. Or is there nothing to worry about?

Don't mean to sound alarmist, but after that DistributeIT situation a while back ..................

 

[Mark]

Thanks for the support guys - we are working through it and wil update as soon as we can.

Ned, no - no part of Netregistry Group is affected. You domain names are in no way compromised. Our systems are entirely independent.

Thanks
Mark

 

[Rhythm]

Wow.. Sorry to hear the about the unfortunate situation.

 

[VentraIP]

Hi guys,

I really do feel for you guys because you are living my definition of a nightmare, but I am really shocked that a bunch of switched-on people like yourselves failed to patch an exploit that's been known about for nearly 2 months.

I hope you can get this sorted out as quickly as possible, and if you need any assistance please don't hesitate to ask.

 

[neddy]

Ned, no - no part of Netregistry Group is affected. You domain names are in no way compromised. Our systems are entirely independent.

Bewdy - thanks Mark. Sorry if it was a dumb question.

 

[Mark]

Back up and running guys - again, apologies for loss of service over the last few hours.

http://www.netfleet.com.au/blog/other-domains/netfleet-security-breach-update/

 

[Rhythm]

Good to hear.

 

[neddy]

Back up and running guys - again, apologies for loss of service over the last few hours.

Good news.

My password doesn't work anymore - did you change all these?

And when I tried to do a password reset, I didn't receive the validation email. Tried it twice. Can you please advise?

 

[johno69]

I received an email today with a new password.

 

[DamianLondon]

Experienced some issues with new password. Requested a new password and still issues.

Assume there are still a few bugs that need to be ironed out.

 

[Mark]

Good news.

My password doesn't work anymore - did you change all these?

And when I tried to do a password reset, I didn't receive the validation email. Tried it twice. Can you please advise?

Hi Ned

I just sent you a new password - and tried it myself, and all working.

We omitted to say in the early hours of the morning that usernames no longer work - you must use your email address instead. I will get this updated on the site to be more clearer. Sorry guys

Experienced some issues with new password. Requested a new password and still issues.

Assume there are still a few bugs that need to be ironed out.

Please try logging in with your email too!

Let me know if trying with email address you still have troubles

Thanks
Mark

 

[AlanC]

password

Hi Guys

I take it your still having issues with the logon. Im having problems accessing my account. Have tried using email address as the logon and also requested a new password but didn't get anything sent to my email.



Thanks
Alan

 

[asantha]

Still I cannot access my account... I request a new password too.. it doesnt work...

 

[acheeva]

All working fine again; thanks Mark / Anthony

 

[Mark]

Ok, we look to be having intermittent email/login problems due to the switch to a tighter login process. Working for most, but not working for some.

Please bear with us while we work through this problem

Cheers
Mark