Shane
Top Contributor
There's an article in the Fairfax press today about Aussie publishers being kicked out of the Adsense program with limited ability to appeal.
The article also talks about a few of the other big players like Facebook and how it's so difficult to deal with someone there who can actually help you.
Faceless net giants writing own rule books
I've never had any dramas with Google, but I did recently have the displeasure of dealing with PayPal.
They must have done some sort of audit, and they decided (probably based on my company name or the domain name within my email) that I must be using my account to accept payments for financial advice.
I tried calling them which was pretty useless, and although they were very friendly to speak with, they couldn't help and just kept telling me to email their compliance department. The compliance department was crap and took at least three days to respond to each email.
After three long weeks they finally understood my business and removed the restriction, but it was a bloody painful period and I had to provide loads of documentation.
I can definitely relate to the article and how painful it can be dealing with these big websites that insist on online communication only!
The article also talks about a few of the other big players like Facebook and how it's so difficult to deal with someone there who can actually help you.
Faceless net giants writing own rule books
I've never had any dramas with Google, but I did recently have the displeasure of dealing with PayPal.
They must have done some sort of audit, and they decided (probably based on my company name or the domain name within my email) that I must be using my account to accept payments for financial advice.
I tried calling them which was pretty useless, and although they were very friendly to speak with, they couldn't help and just kept telling me to email their compliance department. The compliance department was crap and took at least three days to respond to each email.
After three long weeks they finally understood my business and removed the restriction, but it was a bloody painful period and I had to provide loads of documentation.
I can definitely relate to the article and how painful it can be dealing with these big websites that insist on online communication only!