i have been with enetica for @ 8 years, but now i am moving away from them becuase they are not competitive on domain registration and renewal pricing.
i have had a few conversations with them on this issue before making my decision and they simply seem to not care !
other then that i have found their service great, their helpline easy to use and the wait time on the phone is MINOR compared to most.
their interface for handling reseller domains is simple and brilliant, i HOPE netfleet or drop or ventraIP end up having the same simple style, but sadly i wish i could afford to still be with enetica as i would not have moved if they just started giving a decent price.
i am sure if you just phoned them they would sort out your issue INSTANTLY as they have always done for me.
tim