A few years ago I purchased a generic com.au domain as it matched the .com and I wanted to avoid possible brand confusion with the .com.
When the business was sold, the .com.au was left with old STATE BN when I should have transferred it right away.
Many many years later an email was received that there had been a complaint and we had 30 days to come back with a reply to prove our eligibility.
I was pretty stressed and after doing my own research I approached Cooper Mills who handled our multiple trademarks, but they said they couldn't help with these types of issues.
At this stage I was thinking if they can't help, what chance do I have, and then immediately was trying to work out the possible heavy cost of getting the name on the drop.
WebCentral made a few suggestions and one of them was to find old paperwork from during the business switch (nearly 10 years ago), and they even extended the timeline to enable us to do this, but we had great trouble finding the archived paperwork in government archives since the system had changed drastically. In all this time we kept WebCentral up to date and they really did make an effort to guide us.
Finally we were able to make a connection and prove the details and license had an unbroken chain of eligibility over the decade, gave in the evidence and kept the name.
I was so thankful and relieved we kept the name, and I gave huge marks to WebCentral who were always responsive and truly wanted to help to resolve this.
I just wish I knew who complained, I guess it is one strategy to get a name.
When the business was sold, the .com.au was left with old STATE BN when I should have transferred it right away.
Many many years later an email was received that there had been a complaint and we had 30 days to come back with a reply to prove our eligibility.
I was pretty stressed and after doing my own research I approached Cooper Mills who handled our multiple trademarks, but they said they couldn't help with these types of issues.
At this stage I was thinking if they can't help, what chance do I have, and then immediately was trying to work out the possible heavy cost of getting the name on the drop.
WebCentral made a few suggestions and one of them was to find old paperwork from during the business switch (nearly 10 years ago), and they even extended the timeline to enable us to do this, but we had great trouble finding the archived paperwork in government archives since the system had changed drastically. In all this time we kept WebCentral up to date and they really did make an effort to guide us.
Finally we were able to make a connection and prove the details and license had an unbroken chain of eligibility over the decade, gave in the evidence and kept the name.
I was so thankful and relieved we kept the name, and I gave huge marks to WebCentral who were always responsive and truly wanted to help to resolve this.
I just wish I knew who complained, I guess it is one strategy to get a name.