findtim
Top Contributor
a client who manages their own domain names contacted me today as they let their domain name expire, normally not an issue but they also forgot the password to the admin to renew the domain so the "forgot password" of course doesn't arrive !!
so i contacted the registrar and explained this and go this reply:
"ok no probs, just send us ID verification on a letterhead and that team will deal with it within 24-48 hours "
ahhh, nahhh, sites down !!!
so i gave them sooooo much online evidence that they should send it to the other email on the whois and got this reply " our system doesn't operate on who is, its on the email of the account"
i said " ok, don't give me anything JUST TAKE my money" ...reply" i can't without sending an invoice to the address that isn't working" !!!
soooo, i asked there MUST BE some solution and i got this reply: " well you are not phoning on the phone that is on our records so theres nothing we can do" BINGOOOO, a gem.
so i asked IF we phone on that phone you will let us pay?...reply : YES
so they gave me a reference number and i got the client to phone back on his mobile, stated the ref number and they took his credit card, website was back working in @ 5 minutes !!
moral: don't give up
( sorry but i am not going to mention the registrars name )
so i contacted the registrar and explained this and go this reply:
"ok no probs, just send us ID verification on a letterhead and that team will deal with it within 24-48 hours "
ahhh, nahhh, sites down !!!
so i gave them sooooo much online evidence that they should send it to the other email on the whois and got this reply " our system doesn't operate on who is, its on the email of the account"
i said " ok, don't give me anything JUST TAKE my money" ...reply" i can't without sending an invoice to the address that isn't working" !!!
soooo, i asked there MUST BE some solution and i got this reply: " well you are not phoning on the phone that is on our records so theres nothing we can do" BINGOOOO, a gem.
so i asked IF we phone on that phone you will let us pay?...reply : YES
so they gave me a reference number and i got the client to phone back on his mobile, stated the ref number and they took his credit card, website was back working in @ 5 minutes !!
moral: don't give up
( sorry but i am not going to mention the registrars name )