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Trivago in the News for Misleading Customers

chris

Top Contributor
Trivago has been in the news for the past few days.

Hotel booking meta-comparison site Trivago breached the Australian Consumer Law by misleading consumers into it would help them find the cheapest rates available for a given hotel, the Federal Court has found.

Instead, Trivago's algorithm was biassed towards the booking site that paid the highest referral fee to the company. Furthermore, Trivago often did not highlight the cheapest available rate.

...

"By prominently displaying a hotel offer in 'top position' on its website, Trivago represented that the offer was either the cheapest available offer or had some other extra feature that made it the best offer when this was often not the case."

Full article: https://itwire.com/listed-tech/trivago-misled-consumers,-says-federal-court.html
 

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