Can you advise what the terms are for the pre-order?
Are you checking if the name has Category 1 or Category 2 claims before accepting a pre-order of a .au as seems like a money grab when you know you will not likely fulfill such pre-orders....
What happens to orders that you do not fulfill, do you get a full refund and when and what is that process?
What happens if you have multiple pre-orders for the same domain from multiple clients? Who gets it, and if the 1st order, do you block others from making the same pre-order?
Lots of questions for buyers to beware till proper terms are clarified on their site.
Hey trellian,
Are you checking if the name has Category 1 or Category 2 claims before accepting a pre-order of a .au as seems like a money grab when you know you will not likely fulfill such pre-orders....
Auda has made available a tool where customers can directly check the priority category they fall in:
https://www.auda.org.au/tools/priority-status-tool. Through our purchase process, the customer needs to confirm if they already own the matching .au domain or not. Depending on their choice this is submitted as a fresh or a priority application.
https://www.auda.org.au/tools/priority-status-tool
There's also a chance that a category 1 applicant may not apply for the matching .au domain and the category 2 applicant claims the domain.
What happens to orders that you do not fulfill, do you get a full refund and when and what is that process?
The .au registry does not issue a refund for any order submitted in the priority status irrespective of its outcome - it's considered a processing fee, so we are not able to offer a refund on these. We will issue a refund for those that submit a fresh pre-order and do not get the domain. Our team is working out the refund process as we speak, we'll be happy to share more details when available.
What happens if you have multiple pre-orders for the same domain from multiple clients? Who gets it, and if the 1st order, do you block others from making the same pre-order?
The 1st customer pre-ordering the domain with us will get it unless someone has priority rights to the domain. We don't block the same pre-order as there are chances that a priority applicant may submit their order after a fresh pre-order has been submitted. We've also got an
extensive list of FAQs to help users understand the details before pre-ordering their domain. Hope this helps!
Also, it's worth noting that the registry hasn't yet shared the reserved domain list. So if a domain is reserved at launch, none of the registrars will be able to register it.